Privacy Policy

Introduction

Brotherly Technology ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Brotherly Technology's website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We collect information in various ways, including:

• Information You Provide Directly: When you contact us, request a consultation, fill out a form, or communicate with us via email or phone, we collect the information you voluntarily provide, such as your name, business name, email address, phone number, and any messages or inquiries you send us.
• Website Usage Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and gather usage statistics about our website.
• Client Service Information: When you become a client, we collect information necessary to provide our managed IT services, including systems inventory, network configurations, security logs, and other technical data required to maintain and monitor your infrastructure.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our managed IT services
• To respond to your inquiries and provide customer support
• To send you service updates, newsletters, and promotional communications (with your consent)
• To monitor and analyze website usage and trends
• To detect, prevent, and address technical and security issues
• To comply with legal obligations and industry regulations (including HIPAA)
• To protect the rights, privacy, safety, and property of Brotherly Technology, our clients, and the public

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

HIPAA Compliance Note

For clients in the healthcare and dental industries, Brotherly Technology complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain Business Associate Agreements (BAAs) with clients who transmit Protected Health Information (PHI) through our services. We handle PHI with the highest level of care and security, ensuring:

• Confidentiality, integrity, and availability of all electronic PHI
• Protection against any anticipated threats or hazards to the security of PHI
• Compliance with all HIPAA Privacy and Security Rules
• Secure disposal of PHI at the end of the service relationship
• Documentation of all security measures and access controls

Cookies and Similar Technologies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website. We use both session-based and persistent cookies.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. We also respect "Do Not Track" signals, though our website may not respond to all such signals due to lack of industry standardization.

Third-Party Services

Our website may contain links to third-party websites and services that are not operated by Brotherly Technology. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

We may use third-party service providers to assist us in providing our services, such as cloud hosting providers, payment processors, and analytics services. These service providers are contractually obligated to use your information only as necessary to provide services to us and maintain confidentiality and security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Right to Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Right to Data Portability: You may request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within 30 days, or as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations.

When you request deletion of your account or information, we will remove your data from our active systems, though we may retain backups for a limited period in accordance with our data retention policies.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

• Email: support@brotherlytechnology.com
• Phone: (404) 907-1005
• Mailing Address: 800 Reynolds Bend RD SE, Rome, GA 30161

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of this document.

Your continued use of our website and services following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Additional Information

Children's Privacy: Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

California Residents: If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). For more information about your CCPA rights, please contact us.

European Residents: If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). We process personal information based on legal grounds such as your consent, contract performance, or legitimate business interests.